FAQ'S

We’ve got answers to your questions!

  • Do you offer custom sizes and designs?

    YES! All of our doors are custom built in our shop to fit your specific door opening and design.

  • What measurements are needed?

    For width – measure from outside of trim to outside of trim (or cased opening if there is no trim). For height – measure from floor to top of trim (or cased opening if there is no trim). Measure from floor to ceiling. Will the door slide open to the left or to the right? Measure the wall space (including trim) on the side it will slide open. Please send us a picture of your door opening. * (We offer local on-site measurement consultations for an additional fee.) *

  • Will you come to my home/business to measure?

    We offer local on-site measurement consultations for an additional fee.

  • Will a barn door work in my space?

    We offer a variety of different hardware options and customization’s, so most likely the answer is YES. Please email us a photo to confirm!

  • Is a header board required?

    A header board is usually required to ensure your sliding door will clear any door trim/molding. If you do not want a header board, please let us know and we can accomodate your request with longer spacers.

  • Will I need a showroom appointment?

    Yes, we encourage all of our clients to make an appointment to visit our showroom for a design consultation. Please contact us for an appointment time. We have example doors on display as well as paint and stain samples to view.

  • Do I need to bring anything to your showroom for my design consultation?

    Please bring all measurements of your space (as listed above), pictures of your space, and any flooring or paint samples you’d like to try to coordinate with your door.

  • How long will it take to get my door?

    All of our doors are hand crafted in our North Kansas City shop so there is some wait time. Our goal is quality craftsmanship which generally takes 6 – 8 weeks for production time. If you need your door quickly please ask about our expedite fee.

  • Is hardware included?

    Yes, all hardware is included with your door purchase unless otherwise noted for special circumstances. Installation instructions are included with your hardware.

  • Do you offer delivery and installation?

    Yes, we offer delivery and installation for an additional fee based on your location.

  • Do you offer shipping?

    Yes, we offer freight shipping. Because our doors are solid wood and heavy, freight shipping can vary between $400 – $600 for a standard sized door. Please contact us for a more accurate quote based on your location and door size.

  • What does your buying process look like?

    We require a 50% deposit at the time your custom order is placed. This is non-refundable once your door is already in production. The remaining balance is due on the day your finished door is picked up, delivered/installed, or preparing for shipping.

  • Do you offer a warranty?

    Yes, we offer a one year manufacturers warranty. Please see order purchase contract and installation agreement terms & conditions for more details. Walston Door Company will not replace doors/hardware that break or bow as a result incorrect care and maintenance of the product.

  • What is your refund policy?

    The 50% deposit paid at the time your order is placed is non-refundable if your door is already in production. Custom orders are non-refundable. Every door order is a made to order product and is considered custom-made and as such is not returnable. If in the rare case that we did not manufacture your custom door as you ordered, we will correct our error if you notify us on the day you pick-up your door, or the day of door delivery/installation. Please inspect your door upon arrival and notify us immediately of any problems. Due to the nature of wood there can be slight color/tonal differences from one piece of wood to another. These differences are natural and contribute to the beauty of our product which is why no refund will be issued based on these variations. Walston Door Company will not replace doors/hardware that break or bow as a result incorrect care and maintenance of the product.