Delivery, Installation, & Shipping

A plan for everyone. Three simple ways to receive your door or wall panels.


More Information?

Answers to some frequently asked questions:

All of our doors and wall panels are hand crafted in our North Kansas City shop so there is some wait time. Our goal is quality craftsmanship which generally takes 6–10 weeks for door production time and 3-4 weeks for wall panels. Freight shipping can add an addition 3-7 business days. All of our times are ESTIMATES and not guaranteed or by any means a commitment. If you need your products quickly please inquire about our expedite fee.

This is typically a job that is referred out to a contractor. Our expertise remains in the door manufacturing and installation business.

Your door(s) and hardware (if ordered) will arrive in a custom wooden crate. If a large wall paneling order is placed it may ship on a pallet. Most crates/pallets can be handled by 4 or more strong people but some circumstances may be better handled with a forklift. Depending on the freight terminal, some crates will be considered oversized (usually if it is over 90" long) and the carrier may require help getting the crate off the truck. Some carriers will require the crate to be picked up from the terminal in an "oversized" shipment. Walston Door Company and the freight company are not responsible for any additional costs for oversized shipments. If you have a difficult to navigate street you may have to meet the truck and receive the shipment at the closest point to your curbside as possible.

In the rare event that there is an issue, it's important to carefully follow the instructions below
to ensure that your shipping claim can be resolved.

All freight companies are required to allow you up to 15-30 minutes to inspect your delivery for damage or missing parts. This means that you should make a complete inspection of your shipment to check for dents, cracks or broken parts. We highly recommend opening each box regardless of how it looks to inspect for damage that may not be obvious.

In the event that your order is damaged (minor or major), it should be noted by writing the
word "DAMAGED" on both the driver copy and your copy of the BOL, along with a description of the damage.

It is critical that the driver also sign and initial both copies of the BOL if any damage is present. By noting damage on the driver's copy, this ensures that there is written proof that damage was noted at the time of shipping. By having the driver sign your copy, this ensures that you have proof that the driver signed in your presence.

Walston Door Co. will need a copy/picture of the delivery receipt noting damage within 12
hours. Please email these immediately to contact@walstondoorcompany.com along with supporting photos of the damaged shipment. Damage claims may not be accepted if these steps are not followed carefully.

FYI: Wooden crates are not waterproof and are not intended to be left outside for any
length of time. Leaving crates outside may cause damage to your product.

Yes, you must be home/onsite to sign and accept a freight delivery from Walston Door Company or through the freight shipping carrier. If you are not there at the scheduled delivery time or if you are late, the freight shipping carrier will charge a wait fee that you will be responsible for paying. Wooden crates are not waterproof and are not intended to be left outside for any length of time.

No, they will not. Please keep in mind that LTL deliveries are different than small package and they are only responsible for lowering the gate lift to your driveway. They are not responsible for helping you carry the crate into your home so we highly recommend having help available as it will be a couple hundred pounds. Most crates can be handled by 4 or more strong people but some circumstances may be better handled with a forklift. Depending on the freight terminal, some crates will be considered oversized and the carrier may require help getting the crate off the truck. Some carriers will require the crate to be picked up from the terminal in an "oversized" shipment. Walston Door Company and the freight company are not responsible for any additional costs for oversized shipments. If you have a difficult to navigate street you may have to meet the truck and receive the shipment at the closest point to your curbside as possible.


More Questions?

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