FAQ's

YES! All of our doors and wall panels are built in our shop to fit your specific size and design. If you require a custom size outside of our website standards listed please contact us and we're happy to accomodate.

Please see our page here: "How to Measure for a Barn Door" with details and photos of how to measure.

We offer local on-site measurement consultations for an additional fee based on where you are located. To avoid any fees, feel free to email us photos of your space and we will happily assist virtually!

We offer a variety of different hardware options and customization's, so most likely the answer is YES. Please email us a photo to confirm!

This is typically a job that is referred out to a contractor. Our expertise remains in the door manufacturing and installation business.

A header board is usually required to ensure your sliding door will clear any door trim/molding. If you do not want a header board, please let us know and we can accommodate your request with longer spacers.

Yes, we encourage all of our clients to make an appointment to visit our showroom for a design consultation. Please click here to schedule an appointment time: Book Appointment. We have example doors and wall paneling on display as well as paint and stain color samples to view.

Please bring all measurements of your space (as listed on our "How to Measure" page), pictures of your space, and any flooring or paint samples you'd like to try to coordinate with your door or wall paneling.

Our current lead time on wall paneling is 3-4 weeks. Please contact us for expedite if you need them sooner.

All of our doors are hand crafted in our North Kansas City shop so there is some wait time. Our goal is quality craftsmanship which generally takes 6-10 weeks for production time. Freight shipping may add approximately 3-7 business days. All of our times are ESTIMATES and not guaranteed or by any means a commitment. If you need your door quickly please ask about our expedite fee.

No, hardware is not included with each door purchase however; we do offer different styles of hardware available for purchase on our website or in our shop. Installation instructions are included with your hardware.

Yes, door delivery and installation services may be added at checkout! For more information please click here. We offer FREE sliding barn door delivery and installation services within 25 miles of our Kansas City, MO shop. For installs 26-50 miles from our shop the charge is $75.

That's great! Please do not schedule any contractors to install your door or wall panels until your shipment has arrived and you have inspected it for damage. Delays and damages can happen and Walston Door Company is not responsible for any costs associated with scheduling and/or rescheduling contractors.

Yes, you must be home to sign and accept a delivery from Walston Door Company or through the freight shipping carrier. If you are not there at the scheduled delivery time or if you are late, the freight shipping carrier will charge a wait fee that you will be responsible for paying. Wooden crates are not waterproof and are not intended to be left outside for any length of time.

If the wooden crate is in bad shape when it arrives and there is good reason to suspect damage, please REFUSE it (and they will take it back to the terminal) or at the very least make sure the driver notates the damage directly on the delivery receipt. Walston Door Co. will need a copy/picture of the delivery receipt if we need to file a claim and you must notify us immediately if there is damage. If it is damaged in any way it must be inspected by a freight representative before it can be moved from the original drop off spot or else they will claim you can't prove that it didn't get damaged while you were moving it inside your home. Freight companies have very strict policies about claims so it is best to open the crate and inspect it completely before the driver leaves your property.

No, the freight driver will deliver the crate to your driveway only. Please keep in mind that LTL deliveries are different than small package and they are only responsible for lowering the lift gate to your driveway. They are not responsible for helping you carry the crate into your home so we highly recommend having help available as it will be a couple hundred pounds. Most crates can be handled by 4 or more strong people but some circumstances may be better handled with a forklift. Depending on the freight terminal, some crates will be considered oversized and the carrier may require help getting the crate off the truck. Some carriers will require the crate to be picked up from the terminal in an "oversized" shipment. Walston Door Company and the freight company are not responsible for any additional costs for oversized shipments. If you have a difficult to navigate street you may have to meet the truck and receive the shipment at the closest point to your curbside as possible.

Yes! For more information click here.

Yes, we offer a one year manufacturers warranty. Please see order purchase contract and installation agreement terms & conditions for more details. Walston Door Company will not replace doors/hardware that break or bow as a result incorrect care and maintenance of the product.

Your door(s), hardware, or large orders of wall paneling will arrive in a custom wooden crate. Most crates can be handled by 4 or more strong people but some circumstances may be better handled with a forklift. Depending on the freight terminal, some crates will be considered oversized and the carrier may require help getting the crate off the truck. Some carriers will require the crate to be picked up from the terminal in an "oversized" shipment. Walston Door Company and the freight company are not responsible for any additional costs for oversized shipments. If you have a difficult to navigate street you may have to meet the truck and receive the shipment at the closest point to your curbside as possible.

All orders are custom and non-refundable. Every door is a made to order product and is considered custom-made and as such is not returnable. If in the rare case that we did not manufacture your custom door as you ordered, we will correct our error if you notify us on the day you pick-up your door, or the day of door delivery/installation. Please inspect your door upon arrival and notify us immediately of any problems. Due to the nature of wood there can be slight color/tonal differences from one piece of wood to another. These differences are natural and contribute to the beauty of our product which is why no refund will be issued based on these variations. Walston Door Company will not replace doors/hardware that break or bow as a result incorrect care and maintenance of the product. If you need to cancel your order and reach out before we have began production this will be considered case by case and refunded minus any credit card fees that have already been processed by placing the online order.

In the rare event that there is an issue, it's important to carefully follow the instructions below
to ensure that your shipping claim can be resolved.

All freight companies are required to allow you up to 15-30 minutes to inspect your delivery for damage or missing parts. This means that you should make a complete inspection of your shipment to check for dents, cracks or broken parts. We highly recommend opening each box regardless of how it looks to inspect for damage that may not be obvious.

In the event that your order is damaged (minor or major), it should be noted by writing the
word "DAMAGED" on both the driver copy and your copy of the BOL, along with a description of the damage.

It is critical that the driver also sign and initial both copies of the BOL if any damage is present. By noting damage on the driver's copy, this ensures that there is written proof that damage was noted at the time of shipping. By having the driver sign your copy, this ensures that you have proof that the driver signed in your presence.

Walston Door Co. will need a copy/picture of the delivery receipt noting damage within 12 hours. Please email these immediately to contact@walstondoorcompany.com along with supporting photos of the damaged shipment. Damage claims may not be accepted if these steps are not followed carefully.

FYI: Wooden crates are not waterproof and are not intended to be left outside for any
length of time. Leaving crates outside may cause damage to your product.